Working in open-source community building full-time since 2015. Currently heading up the Community Education team at Automattic with a focus on the global open-source WordPress project. Working on building community, coaching my team, creating training content, and managing an education program.
🔖 Some initial information
🌏 I live in Tauranga, New Zealand, having recently emigrated here from South Africa. I hold citizenship for both 🇿🇦 South Africa and 🇳🇿 New Zealand and I have a strong preference for remote work.
💻 I have worked remotely since 2012, which has helped me to grow my skills in independent working, effective communication, working across timezones, self-management, and making the most of online collaboration tools.
🖥️ Find me online
My online presence is focused on my personal site/blog as well as Twitter and LinkedIn. My WordPress profile is relevant since it highlights my involvement in the community that has been my primary work focus since 2012.
👨🔧 Work Experience
My career has been a natural and steady progression from programmer to community professional. In my current position, I am leading a team that is focused on building and managing an online community education platform. I have been in a management role since early 2019 and am deeply involved in leadership in many areas.
Head of Community Education
As part of my work on the WordPress Community Team, we launched a community education platform in late 2020. As this platform grew it became clear that a new team was needed so that it could receive the attention it deserves. This new team would have a special focus on community education and training. I was looking for a new challenge and, with Learn WordPress being such a compelling project, I took the leap into the world of education. This role began with an intense round of hiring to bring on a number of skilled Instructional Designers who can help us take things to the next level and we are currently focusing on building the platform, creating learning materials, and collaborating with the community to make it all possible.
Community Team Lead
In my role as team lead, I was overseeing the day-to-day work of the team as well as focus on long-term strategic planning. There were 8 people on my team, all of whom were skilled leaders in their own right, which added an interesting layer as I was leading a team of already highly capable leaders. After spending so long working as an individual contributor on the team, the promotion to management was a compelling challenge that I relished and found hugely enriching, especially during the challenging year that 2020 proved to be.
Community Program Manager
I worked as a team member on the WordPress Community Team from within Automattic. We manage a large, global open-source software community, including over 700 local communities all over the world that host monthly events & annual conferences.
Our work involves building & maintaining the processes & tools that keep the community running, as well as working closely with local organisers to help them grow their local in-person & online communities. We are involved in plenty of mediation, conflict resolution & written communication across all cultures and timezones.
A large part of our work, in addition to supporting local community organisers, is to actively manage the large team of volunteers who assist the central Community Team.
Along with our own team’s responsibilities, we work closely with other teams in the WordPress project – most frequently the Core Team – to coordinate product releases, mediate conflicts, assist with marketing, and craft project messaging.
Community Engagement Manager
I worked internally to help the company & staff engage with the broader WordPress community in which we were working. This involved hands-on guidance, community advocacy & a community-focused mindset to encourage active participation & contribution. During my time in this role at WooCommerce, we were acquired by Automattic where I continued with this work until I switched to the community team described in subsequent roles.
I built & maintained client websites & in-house web properties – from bespoke platforms to open-source solutions – at a few different companies. I grouped all of these in one job title since my responsibilities were largely similar across all the roles, although it did evolve from building websites to building products. My final developer role at WooCommerce is what gave me the springboard into the open-source community management space that I came to find so enriching.
💯 Notable Projects & Acheivements
Spearheaded a global community transition from in-person events to an online learning platform
With in-person events being put on hold during the COVID-19 pandemic, we were forced to make rapid changes to the WordPress community events program. After initially simply moving events online and largely sticking to the same format, we came to realise that we needed to make more drastic changes. This was when we birthed Learn WordPress – an online learning platform for WordPress users, builders, and contributors. The platform hosts workshops that can be watched asynchronously along with live discussion groups facilitated by members of my team as well as community volunteers. The workshops are also grouped into courses for easier digestion towards specific learning outcomes.
My work on the platform has involved planning the feature set, establishing a content calendar, outlining course structures, recording workshops, collaborating with the marketing team, working with the development team, and generally managing the project as a whole from the start. It has been, dare I say it, educational.
Created & launched a global charity event series
I conceptualised, organised & managed an annual community event to build websites for non-profits. It started off locally in Cape Town and has grown to the point where it is now organised independently by WordPress communities all over the world. I wrote the event documentation and built the tooling that local organisers use to make these events happen. Part of my work on the WordPress Community Team is to continue to support these events around the world. You can find more information about the program at doaction.org.
Created a monthly series of posts covering global community news
Starting in early 2015, I have been writing a monthly series of posts, titled “The Month in WordPress” that covers all the primary news in the WordPress community, This was originally done internally in my company (at WooCommerce, and then at Automattic), then in March 2017 I started publishing it publicly on my own blog. A few months after that it became a regular resource for the global WordPress community as I was asked to publish it on the central WordPress news blog, where it has found a permanent home and remains there today. For over five years I researched and wrote all the content on my own every single month and, more recently, have passed the responsibility on to a member of my team while I continue to be involved as an editorial resource.
Long-time local community organiser
I have been involved in organising monthly meetup events and annual conferences for local communities since early 2013. In this work I have partnered with other organisers that I have recruited over the years to enrich my local community. This is where my passion for community work really began and where I first saw the fruits of this kind of work.
👥 Practical Community Skills
Empathy may not usually be considered a skill in the traditional sense, but I believe it’s a vital trait for community managers to focus on improving, especially when dealing with conflict mediations.
Persuasive & creative writing
Written communication skills are a must-have for anyone working online, but in the community industry being able to be creative, persuasive and strategic with your writing is absolutely essential.
Conflict is found in even the most friendly of communities. In my work, I have guided dozens of community members through incredibly difficult situations and mediated conflicts of all kinds.
Communication can only make an impact if it is relevant to the context of the listener. Working with a community spread out across the world has taught me to be sensitive to cultural differences and to tailor communication accordingly.
Servant leadership is all about leading with the best interests of your community in mind – it’s a principle that I learned from my studies in pastoral ministry and apply daily to my work in community.
Working in an open-source community like WordPress means we rely on a large base of community volunteers who contribute their time and resources to the project. This makes the management of those volunteers a large part of the work of our team.
Transparency & openness
Working in an open-source community like WordPress has taught me the value of radical transparency in community work, which is now deeply ingrained in how I operate.
Understanding community technology
The combination of my software and community experience has given me an extensive understanding of the technical needs of communities, enabling me to make informed platform decisions that help to grow the community.
What is a community manager if not an event organiser first? I cut my teeth as a local meetup and conference organiser before getting involved in broader community work.
The WordPress project includes 18 teams, and the Community Team crosses over with almost all of them in some way. This has given me plenty of experience working with teams of all disciplines.
Remote work presents many unique challenges for community management. I have worked remotely for over 7 years and am intimately familiar with the tools techniques required to collaborate effectively.
People & team management
As team lead, as well as having worked as a meetup organiser and volunteer coordinator for so long, I am well-verse in managing people and teams to be more effective and impactful in their work.
A large part of my work is long-term strategic planning for my team as well as the WordPress project as a whole – I find myself to be decisive and effective in this work.
Developer & community advocacy
Community members need their leaders to speak on their behalf, and this is something with which I am intimately familiar and deeply comfortable.
📜 Articles & Writing
This is a selection of my posts that I feel are a sound reflection of my skills & philosophy around community management, leadership and open-source.
🗣️ Talks & Workshops
Here is a selection of the talks & workshops I have presented – some online and some at in-person events.
Open-Source Principles and WordPress
Learn WordPress – May 2022
Building an Open-Source Community
WP Sessions – January 2020
Defining a Community Membership Identity
CMX Global 2020
Finding Your Place in the WordPress Community
The Virtual WP Summit 2020
Building Hybrid Communities Beyond Events
Community Thrive 2021
WordCamp Cape Town 2016
Adding Custom CSS to your WordPress Site
Learn WordPress – April 2022
The WordCamper’s Guide to the Galaxy
WordCamp Cape Town 2015
BA in Theology – Major in Pastoral Ministry
While I didn’t initially see the long-term career value in my degree, I have since come to the realisation that pastoral ministry and community management are so similar that I now find myself frequently using & referencing my studies in my daily work. My degree was an incredible growing experience for me personally and continues to have a deep impact on my work with communities.
Interested in working with me?