Support may seem like a fairly basic thing to focus on, but it’s far more nuanced than you might initially expect. You need to ask yourself – what do my community’s members need? How can I support them as they become more active in the community? How can I support them in their endeavours outside of the community?
When we release a plugin on the repo we don’t do it out of need or obligation – rather it’s out of passion and a desire to give back to the great community that enables us to earn a respectable living. We do it because we believe that being selfish with our code doesn’t benefit anyone and by making it available for the world to use we are adding to the overall value of WordPress as a platform and as a community.